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# How do I sync new products with QuickCover?

  • If Auto Product Sync and Default Eligible for QuickCover® are enabled in the app settings, new products will sync automatically.
  • If Auto Product Sync is disabled, you must sync the new products manually.

After syncing the new products, log in to your QuickCover account to map their categories.

# How do I sync updated products with QuickCover?

Changing your product's name, SKU, price, or category will affect your QuickCover account.

  • If Auto Product Sync and Default Eligible for QuickCover® are enabled in the app settings, the updated products will sync automatically.
  • If Auto Product Sync is disabled, you must sync the updated products manually.

Important

If you update a product's category, you must remap the products category in QuickCover. For details, read Assigning Product Category.

# What is Batch Size in Product Sync?

To adjust performance, use the Batch Size field. The default value is 100 records, which means that if you enter 1000 products, the sync process will send 10 batches of 100 records each.

Important

If you need to change the default Batch Size value, click the Save Configuration before syncing.

# What do QuickCover columns mean in the product catalog?

The plugin displays these additional columns in the product catalog:

  • QuickCover Sync indicates the sync status:
    • 'New' means the product has never been synced to your QuickCover account. You may see this when you first install the app or add new products.
    • 'Synced' means that the product information has been transmitted to your QuickCover account, and you can sell service plans for the product.
    • 'Unsync' means that you must sync the product to QuickCover before you can sell service plans for it.
    • 'Failed' means there was an error during product syncing. To learn more, read the FAQ topic What if the product sync failed?
  • Eligible for QuickCover indicates service plan eligibility:
    • 'Enable' means that the product is eligible for After Product Protection plan coverage.
    • 'Disable' means that the product is not eligible for the plan.

# What if the product sync failed?

You will receive an email from QuickCover with a file identifying the errors that caused the failure.

You can also view the sync errors in your QuickCover account. To learn more, read Viewing Product Sync Status.

Make the necessary corrections and rerun product sync.

# How do I map products to QuickCover categories?

  • To learn how to map entire product collections from your Shopify store to QuickCover categories, read Mapping Categories.
  • To learn how to assign a QuickCover category to individual products, read Assigning Product Category.

# How do I view product mapping?

You can quickly find the mapping to each product by viewing the Product Search page in your QuickCover® account

For details, read Viewing Your Products

# How do I view my orders?

# In your Shopify account

  1. In the Shopify menu, click the app name under Apps.
  2. In the QuickCover® menu, click Orders.
  3. Find the order in the list.
  4. Click the green view button in the Action column. The Order Details page opens.

# In your QuickCover account

For details, read Viewing Orders.

# How do I cancel a plan order?

Here are the ways a plan order can be canceled:

  • Cancel the order in your Shopify account.
    1. In your Shopify account menu, click the app name under Apps.
    2. In the QuickCover menu, click Orders.
    3. Find the order in the list.
    4. In the Action column on the right, click the green order details button the green view button. The Order Details window opens.
    5. Click the plan cancellation button in the Action column of the order details.
  • Cancel the order in your QuickCover account. For details, read Canceling Orders.
  • The customer can cancel the order. The customer can initiate canceling a plan order through their store account. Once the order page is opened, there will be a cancellation button. After canceling, the customer can view the change of order status.

Important

You need to issue a refund to the customer in the amount shown in the app’s Order Details page.

Note

Once an order is canceled, the status of the order will be displayed as 'Canceled' on the Order Details page in both the Shopify app and your QuickCover account.

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