Docs

# Overview

With the QuickCover® Canon CarePAK Plus app you can sell Canon CarePAK Plus extended warranty plan in your e-commerce store.

This document provides an overview of how to get started.

Important

Compatibility Version: This app is optimized for the Cornerstone theme and the Stencil theme engine. Merchants using other themes and engines may face visual issues and require the support of the theme developer.

# Step 1. Create a QuickCover® Account

Before using the Canon CarePAK Plus app on BigCommerce, you need to take a few steps to prepare your QuickCover® account if you haven't done so already.

  1. Create a QuickCover® account at signup.quickcover.me/join/canoncarepak (opens new window). For detailed instructions, read Account Signup. There is no cost for creating an account.
  2. Sign in to your QuickCover account. For details, read Account Sign-In.

# Step 2. Configure Your QuickCover Account

In your QuickCover® account, add a store and generate the API Key and Store ID. You will need these for your app settings in BigCommerce. For detailed instructions, read Creating a Store.

Note

Billing is not applicable, as it will be managed through the existing Canon Dealer agreement.

Order tracking is available in your QuickCover account, but canceling a warranty plan should be processed through your BigCommerce store.

# Step 3. Install the App on BigCommerce

# To find the app

Follow this link https://www.bigcommerce.com/apps/canon-carepak-plus/ (opens new window) or:

  1. From your BigCommerce store, go to the BigCommerce APP Marketplace.
  2. Search for 'Canon CarePAK Plus'.

# To install the app

  1. Click on the app in the search results.
  2. In the upper-right of the page, click Get This App. You will be redirected to your e-commerce store.Screen capture of the BigCommerce App Marketplace with the Canon CarePAK Plus in search results
  3. To start the installation process, you must read and accept the PCI-DSS compliance.Screen capture of the Canon CarePAK Plus PCI-DSS compliance
  4. If you accept the PCI-DSS compliance, check the box on the right and click Confirm.

# Step 4. Enable the App in BigCommerce

After completing the installation, you need to edit the app configuration in your store.

Note

Whenever you change the settings, be sure to click the Save Configuration button to save your changes.

To start the configuration, navigate to the app’s settings in BigCommerce:

  1. Go to Apps > Canon CarePAK Plus.
  2. In the QuickCover® menu, click Settings > QuickCover® Settings.

Screen capture of the App General settings

In the General section, set QuickCover® App to Enable.

By default, Auto Product Sync and Default Eligible for QuickCover® are set to Disable. Please leave these settings until your initial product bulk sync and mapping have been completed.

Note

After the initial bulk product sync, set Auto Product Sync to Enable. With auto product sync, any added or updated products are synced automatically so that accurate plan prices are shown to customers.

Popup is an optional feature. If you set this to Enable, the application will display a pop-up message whenever your customer does not add a Canon CarePAK plan to their shopping cart at the time they add their new product.

An example of a shopping cart with pop-up enabled:

Screen capture of a shopping cart with pop-up enabled

# Step 5. Initialize bulk sync

Important

You can bulk sync if your Canon products are configured with the Canon brand, Canon categories, and MPN number, which should be Canon’s MDSE Item Number (see highlighted examples in the screenshots below).

Canon product brand and category

Canon product Manufacturer Part Number

Once you confirm the above conditions are met, select products to sync:

  1. In the app's navigation panel, go to CATALOG > PRODUCTS. All your store products are listed here. Note: depending on the size of your catalog, it may take time for the products to copy into the app.
  2. In the brand drop-down, select Canon.
  3. Optionally, select a category.
  4. Click Filter.
  5. Select the eligible products with the checkboxes in the left column. To select all products within the filter, check the box in the header row. When you select all products, two radio buttons appear.
    • If you choose Current Products, the changes will apply only to the products on this page. If there are multiple pages, you must repeat the selection process for each page.
    • If you choose All, the changes will apply to all products within the filter.
  6. In the sync status drop-down, select Unsync.
  7. In the warranty status drop-down, select Enable.Screenshot of the BigCommerce Product page. Selecting the products to sync.
  8. Click Confirm.
  9. Click OK on the next two pop-up screens to confirm.

Note

To optimize performance, we recommend running the sync bulk update in batches of no more than 5,000 items at one-time.

# Step 6. Authenticate your store

Now that you are ready to sync your products with QuickCover, you must save the API Key and Store ID in the app settings.

  1. Go to Apps > Canon CarePAK Plus.
  2. In the app's navigation panel, go to QUICKCOVER > QUICKCOVER SETTINGS.
  3. In a separate window or browser tab, log in to your QuickCover® account (opens new window).
  4. In the QuickCover account's left-side navigation panel, click Applications > Store Configuration.
  5. Copy the Store ID and API Key from the store record.
  6. Paste the values into the corresponding fields on the BigCommerce app settings page.
  7. Click Save Configuration.

Authentication section on the app configuration

This will link your BigCommerce store to your QuickCover® account, allowing your store to communicate with QuickCover® APIs to retrieve pricing and sell CarePAK Plus warranty plans.

# Step 7. Start batch sync

Now that all other settings have been configured, you’re ready to batch sync your product catalog with your QuickCover account:

  1. In the QuickCover® Settings page in BigCommerce, scroll down toe the Sync Products section.
  2. Select the desired batch size. For details, read What is Batch Size?
  3. Click Sync Products.
  4. Wait for the sync job to finish.
  5. Click Ok in the notification pop-up.

The batch sync is a one-time process. Subsequent syncs are required if Auto Product Sync and Default Eligible for QuickCover® are set to Disable (so you may choose to reset these to Enable for any new products to sync automatically).

# Step 8. Review

Use the BigCommerce View Store link to review the products mapped to the Canon CarePAK Plus warranty plan to ensure they show purchase options.

# Your Questions and Feedback

If you have any questions about the Canon CarePAK Plus App or your QuickCover account, please submit them in QuickCover.

  1. Login to your QuickCover account (opens new window).
  2. In the lower right corner of the screen, click Feedback button.

Customer Success Managers are available to assist you.

# Using the App

To learn more about managing the app and the product catalog, please see these pages: