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# How do I sync new products with QuickCover?

After syncing the new products, log in to your QuickCover account to map their categories.

# How do I sync updated products with QuickCover?

Changing your product's name, SKU, price, or category will affect your QuickCover account.

Important

If you update a product's category, you must remap the products category in QuickCover. For details, read Assigning Product Category.

# What is Batch Size in Product Sync?

To adjust performance, use the Batch Size field. The default value is 100 records, which means that if you enter 1000 products, the sync process will send 10 batches of 100 records each.

Important

If you need to change the default Batch Size value, be sure to click the Save Configuration before syncing.

# What if the product sync failed?

You will receive an email from QuickCover with a file identifying the errors that caused the failure.

You can also view the sync errors in your QuickCover account. To learn more, read Viewing Product Sync Status.

Make the necessary corrections and rerun product sync.

# What do QuickCover columns mean in the product catalog?

The plugin displays these additional columns in the product catalog:

  • QuickCover Sync indicated the sync status:
    • 'New' means the product has never been synced to your QuickCover account.
    • 'Synced' means that the product information has been transmitted to your QuickCover account, and you can sell service plans for the product.
    • 'Not Synced' means that you must sync the product to QuickCover before you can sell service plans for it.
    • 'Failed' means there was an error in the sync process. To learn more, read the FAQ topic What if the product sync failed?.
  • Eligible for QuickCover indicates service plan eligibility:
    • 'Enable' means that the product is eligible for After Product Protection plan coverage.
    • 'Disable' means that the product is not eligible for the plan.

# How do I map products to QuickCover categories?

# How do I view product mapping?

You can quickly find the mapping to each product by viewing the Product Search page in your QuickCover® account

For details, read Viewing Your Products

# How do I view plan orders?

  • In your BigCommerce account.
    1. In the BigCommerce menu, click the app name under Apps.
    2. In the QuickCover® menu, click Orders.
    3. Find the order in the list.
    4. Click the blue view button in the Action column. The Order Details page opens.
  • In your QuickCover account. For details, read Viewing Orders.

# How do I cancel plan orders?

Here are the ways a plan order can be canceled:

  • Cancel the order in your BigCommerce account.
    1. In the BigCommerce menu, click the app name under Apps.
    2. In the QuickCover® menu, click Orders.
    3. Find the order in the list.
    4. Click the blue view button in the Action column. The Order Details page opens.
    5. Verify that you are viewing the correct order
    6. In the Action column click the red cancel button with the name of the protection plan on it.
  • Cancel the order in your QuickCover account. For details, read Canceling Orders.
  • The customer can cancel the order. The customer can initiate canceling a plan order through their store account. Once the order page is opened there will be a cancellation button. After canceling, the customer can view the change of order status.

Important

You need to issue a refund to the customer in the amount shown in the app’s Order Details page.

Note

Once an order is canceled, the status of the order will be displayed as 'Canceled' on the Order Details page in both the BigCommerce app and your QuickCover account.

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