Syncing Products

Note

To optimize performance, we recommend selecting no more than 5,000 products at once.

You have the option to filter products by category and brand before syncing.

Select products to sync

To open the product catalog:

1. In your BigCommerce account menu, click the app name under Apps.
2. In the QuickCover® menu, click Catalog > Products.

All the products in your catalog are displayed by default.

To filter the product list:

1. Select category, brand, sync status, and QuickCover eligibility status in the filter drop-downs at the top.
2. Click Filter. The product list is filtered.

To prepare products to sync:

Important

To sync successfully, your products must be configured with the Product Name, Default Price, Description, and Category on the Product Information page in BigCommerce.

1. Click the checkboxes in the left column of the product list. To select all products, click the checkbox in the header row. Two drop-downs will appear under the filters.
2. In the Change Eligible for QuickCover drop-down, select Enable.
3. Click Confirm.
4. Click OK in the following two pop-up windows.

Start product sync

1. In the QuickCover® menu, click Settings > QuickCover® Settings.
2. Scroll down to the Sync Products section.
3. Select the desired batch size. For details, read What is Batch Size?
4. Click Sync Products.
5. Wait for the sync job to finish.
6. Click Ok in the notification pop-up.

The Sync Products button will show a spinning wheel to indicate the sync process is underway.

As batches are processed, you will see statistics populate:

• Total Batch indicates the number of batches that you are attempting to sync.
• Success Batch indicates the number of batches synced to your QuickCover® account during the process. The products are available for category mapping in QuickCover®.
• Failed Batch indicates the number of batches that failed to sync. To learn more, read the FAQ topic What if the product sync failed?.

Confirm the sync was successful

When a manual product sync is completed, a confirmation message pops up:

To confirm that the product sync succeeded:

• In BigCommerce:
  1. In the QuickCover® menu, click Catalog > Products to view your products.
  2. QuickCover Sync column should show 'Synced' for the products that have been synced.
• In your QuickCover account:
  1. In the left-side navigation menu expand Product Category Mapping
  2. Click Job Status.
  3. Click the sync job in the list to open the Job Status Detail page.

Update category mappings

After a successful product sync, log in to QuickCover and update category mappings:

• If you sync products from a new category, map the new category.
• If you sync products from existing categories, assign those products to a category

Removing Products from the Protection Plan

If you want to stop selling plans for a product, QuickCover® needs to be disabled and unsynced for the product:

1. In your BigCommerce account menu, click the app name under Apps.
2. In the QuickCover® menu, click Catalog > Products.
3. Select the products you want to disassociate by checking the boxes in the left column.
4. Select Unsync in the Change QuickCover Sync drop-down.
5. Select Disable in the Change Eligible for QuickCover drop-down.
6. Click on Confirm.

Deleting Products from the Catalog

When deleting products from your store catalog:

1. Remove the products from the protection plan.
2. Delete the products from your BigCommerce store.